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High-accuracy speech recognition for call centers and contact centers

  • Speech recognition models specifically trained for your customers’ vocabulary
  • Easily integrate into any call-center solution or CPaaS platform
  • Transcribe customer calls in real-time – boost your agents’ productivity with transcripts

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The difference between generic speech recognition and Amberscript’s tailor-made models:


Call Analytics

Gain insights into the voice of your customer

Gain valuable insights into the real customer journey by automatically transcribing all interactions with your customers.

Accurately map the customer ‘voice’ and customer journey with accurate transcriptions

Directly use insights from customer conversations to optimize marketing communication with your customers and solve their problems – before they even occur

Process automation

Automate processes in your call center with automatic speech recognition

Call center agents are often instructed to take notes on hundreds of calls every day. This manual process takes a lot of time and is often incomplete and prone to human errors.

With real-time transcriptions, the note-taking and ‘tagging’ process for every call can be automated almost completely.

Save millions of minutes of manual labor yearly with process automation.

Why Amberscript?


Amberscript is the leading provider of high-quality speech annotation services for European languages.

Largest and best-qualified network of transcribers in various countries.

We are speech scientists and originally used our speech annotation platform to annotate data for our own high-accuracy speech recognition models.

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Privacy, GDPR Compliance & Security

As Europe’s leading provider of high-quality speech recognition, we value your privacy. We regularly sign data-processing agreements (DPA’s) and non-disclosure agreements (NDA’s) with our clients to guarantee the highest privacy standards. Data will not be stored outside of West-Europe and you can delete your data from our servers at any time.

All our professional transcribers are specifically trained to adhere to our confidentiality standards and have signed NDAs which contractually hold them to confidentiality.

Our transcribers never have direct access to your data. All transcription-work is done in a secure way, on our transcription platform.

Available in

39 Languages

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English (all accents)

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English (Australia)

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English (UK)

country code: us

English (US)

country code: ca

English (Canada)

country code: dk

Danish

country code: nl

Dutch

country code: fi

Finnish

country code: fr

French

country code: it

Italian

country code: de

German

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Norwegian

country code: pt

Portuguese

country code: es

Spanish

country code: se

Swedish

country code: sa

Arabic (Saudi Arabia)

country code: id

Indonesian

country code: bd

Bengali (Bangladesh)

country code: in

Bengali (India)

country code: bg

Bulgarian

country code: es

Catalan

country code: cn

Chinese Mandarin

country code: ir

Farsi (Iran)

country code: es

Galician

country code: il

Hebrew

country code: gr

Greek

country code: in

Hindi

country code: hu

Hungarian

country code: jp

Japanese

country code: kr

Korean

country code: lt

Lithuanian

country code: np

Nepali (Nepal)

country code: pl

Polish

country code: ro

Romanian

country code: ru

Russian

country code: tr

Turkish

country code: ua

Ukrainian

country code: in

Urdu (India)

country code: pk

Urdu (Pakistan)