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We are different with data

At Amberscript, your data is private and secure. As it should be.

Loved by over a million customers

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Enable an accurate audio-to-data flow. Using Amberscripts technology and language experts the possibilities are endless.

Interested in our enterprise solutions?

FAQ

Answers to our
  • Do data remain within the European Union?

    Amberscript’s IT infrastructure is built on the server infrastructure of Amazon Web Services located in Frankfurt, Germany. All data that is processed by Amberscript will be stored and processed on highly secured servers with regular back-ups on the same infrastructure. For transcriptions that are performed in English, Dutch, Swedish, Danish, Norwegian, Finnish, German, Portuguese, Italian and Spanish data will never leave the EU. For other languages, Amberscript might use third-party providers for processing and the data might leave European Servers for processing. For all of our third-party providers, we made agreements that the data will be deleted directly after processing.

  • Do you provide NDAs or DPAs?

    Yes, we offer NDAs and DPAs. For enterprise customers, we offer custom-made NDAs and DPAs. To learn more, please contact us here.

  • How do you deal with confidential information?

    Amberscript’s IT infrastructure is built on data-servers provided by Amazon Web Services, which are certified to the highest standards (including ISO27001). Furthermore, we have developed a secure internal platform to share transcripts that need to be corrected or checked by our transcribers. We also offer NDAs and DPAs. For more information, please contact us here.

  • How do you keep my files secure and confidential?

    Amberscript’s IT infrastructure is built on the server infrastructure of Amazon Web Services located in Frankfurt, Germany. All data that is processed by Amberscript will be stored and processed on highly secured servers with regular back-ups on the same infrastructure.

  • How do you ensure that files are secure when shared with third parties? (e.g. transcribers)

    For our manual transcription services, when data is transferred internally for manual transcription or for quality checks, the data never leaves the servers of Amberscript. Only qualified transcribers which are assigned to the specific transcription job can access the data. All transcribers are trained to handle sensitive data with great care and all transcribers signed NDA’s and DPA’s. Traffic to the database is encrypted using SSL and all communication between front end and back end is encrypted using the latest version of TLS.

  • How long are my files stored?

    In order to ensure that you can always access your data, your content stays on our servers during your time as an active user. If you delete your account, all your data will be deleted from our servers within six months unless you delete the data earlier yourself. To delete data earlier, you can delete the transcripts directly from your Amberscript dashboard.

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Our app is now available!

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