Terms and conditions

Terms and Conditions

We strongly encourage you to read our terms and conditions carefully before using our website. By using our app.amberscript.com website, you are indicating that you agree to our terms and conditions.

Our platform and our services

Amberscript has developed the Amberscript platform using AI technology to provide transcription, captioning and subtitling services. We use automated speech-to-text algorithms to generate accurate transcripts/captions and an optional service to have texts perfected by our transcribers. Our website is maintained to provide the following services (referred to hereafter as services):

• Uploading of audio/video files to our website.
• Automatically creating transcripts/captions of the audio/video files.
• Linking the transcript to the relevant audio/video content.
• Our online editor on app.amberscript.com allows you to easily edit the relevant transcript.
• Access to human transcription services performed by a large network of qualified transcribers.
• Access to human caption/subtitling services performed by a large network of qualified subtitlers.
• A variety of ways to export and share the content.

Amberscript reserves the right to revise these terms from time to time. Users of Amberscript are advised to review the current terms of use, as the latest version is binding.

Free Trial, Fees & Subscriptions: Automatic Transcription/Caption

Amberscript offers new clients a free trial for machine-made transcription/caption. If you are a new user signing up to the Amberscript Platform for the first time, you will have 00:10:00 minutes of credits added to your account. Your account also includes a demo video explaining our tool.

These credits can be used for machine-made transcriptions/captions for an audio/video file that is not longer than the minutes of credits in your account (i.e. the 00:10:00 minutes). You do not need to enter your payment details in order to enjoy the free trial. Note that once you surpass the 00:10:00 minutes of credits, the platform will request your payment details.

When your free trial for machine-made transcription/captioning ends, you can choose one of the following options:

• Credits One-time per Hour: You buy credits per hour (i.e. 00:60:00 minutes of credit) which will be directly added to your account. This allows you to upload audio/video files into the Amberscript Platform until you’ve used all credits purchased. Credits in your account are valid for 12 months from the day of purchase. Unused credits will not be refunded.
• Yearly and Monthly Subscriptions: When you sign up for any of our machine-made yearly or monthly subscriptions, a one-time payment for the total number of hours or a monthly payment for the number of hours, based on the chosen subscription, will be set up immediately.Subscriptions are available on either a monthly or yearly billing basis (“Billing Period”). The billing period starts on the date you purchase the subscription. By purchasing a subscription, you agree to pay the applicable fees for the selected Billing Period in advance.
  • Monthly subscriptions are charged in advance for a minimum term of one (1) month.
  • Yearly subscriptions are charged in advance for a minimum term of twelve (12) months.

  Subscriptions renew automatically at the end of each Billing Period unless cancelled before the renewal date.

  You may cancel your subscription at any time. Cancellation will prevent renewal for the next Billing Period, but will not affect the current active Billing Period. Access to the subscription services will continue until the end of the prepaid Billing Period, after which the subscription will terminate. Cancellation stops future renewals, but fees already paid for the current Billing Period (monthly or yearly) are non-refundable. Any cancellation on or after the Billing Period date will result in automatic renewal for another Billing Period and is non-refundable. (month or year pending your subscription)

  For the monthly subscription:

  • On the same day of the following month, “Billing Period”, the next payment for the monthly subscription will be processed (i.e., if you sign up on May 15, the second payment will be processed on June 15). Unused hours do not carry over to the following month. Any remaining hours will expire at the end of each monthly period. Any hours used beyond the included subscription hours will be billed as additional usage at the end of the billing period. These extra hours are charged separately and do not count toward the next month. The minimum term for our automatic monthly subscription is one (1) month. 

  For the yearly subscription:

  • On the same day of the following year, “Billing Period”, the next payment for the yearly subscription will be processed (i.e., if you sign up on May 15 2026, the second payment will be processed on May 15 2027).  Unused hours do not carry over to the following year. Any remaining hours will expire at the end of each yearly period. Any hours used beyond the included subscription hours will be billed as additional usage at the end of the billing period. These extra hours are charged separately and do not count toward the next year. The minimum term for our automatic yearly subscription is twelve (12) months. While subscribers may cancel at any time, the subscription remains active until the end of the prepaid billing period. 

All license fees payable by Licensee under this Agreement for use of the Amberscript Systems are subject to an increase of five percent (5%) per annum or the CPI, as published in the Wall Street Journal, whichever is greater

An overview of all Amberscript services fees can be found here.

Duplicate Accounts

Each user is allowed to have one (1) active Amberscript account. Amberscript reserves the right to refuse the creation of duplicate accounts for the same user. In a case where duplicate accounts are detected, we have the right to inactivate these duplicate accounts without notification.

Fees & Delivery Timelines: Manual Transcription/Caption

Next to our automatic services, Amberscript offers a human transcriptions/captions service. This is performed by a large network of qualified transcribers and subtitlers, who correct the automatically generated transcript according to Amberscript’s transcription guidelines and according to clean-read, clean-verbatim or verbatim transcription standards. Any special requirements for the transcription or captions should be shared at the latest when placing the order. If the requirements are not shared prior to the upload, the standard guidelines will apply. Our internal quality-control officers check the transcript before delivering it to the customer. For this service, you pay per transcribed/subtitled minute.

All license fees payable by Licensee under this Agreement for use of the Amberscript Systems are subject to an increase of five percent (5%) per annum or the CPI, as published in the Wall Street Journal, whichever is greater.

Amberscript agrees to deliver the files within three (3) to five (5) business days* after the file is uploaded. Business days are Monday, Tuesday, Wednesday, Thursday, and Friday with the exception of Public Holidays. These delivery times are average values and based on experiences, individual cases may vary if the file is uploaded to the Amberscript platform before 16:00 CET, then Amberscript will consider it to be uploaded on that business day. In case a file is uploaded after 16:00 CET on a given day, the next business day is considered as the upload date (e.g. if a file is uploaded on Monday before 16:00 CET, the file will be ready no later than the following Monday 16:00 CET).

When choosing ‘Payment via invoice’, an additional administrative fee of 5% will be added to your invoice. An overview of all Amberscript services fees can be found here.

*Amberscript reserves the right to deviate from the delivery time in case a customer uploads more than ten (10) hours of audio/video at once.

Refund Policy

To ensure that our customers are familiar with our product and its quality, we provide a 10-minute free trial of our software for automatic transcriptions/captions. We, therefore, do not offer refunds based on the level of satisfaction with the quality of the end product. In case a technical error occurs, Amberscript will do everything it can to resolve the issue or compensate for any lost transcription time.

In the case of an automatic monthly subscription, the minimum term of this subscription is one month. You will, therefore, even if you cancel your subscription in the first month, always be billed for one month. Amberscript, therefore, cannot offer a refund in case you have cancelled on or after the subscription date, or in case that you forgot to cancel your subscription.

In the case of an automatic yearly subscription, the minimum term of this subscription is one month. You will, therefore, even if you cancel your subscription in the first month, always be billed for one year. Amberscript, therefore, cannot offer a refund for the second year in case you have cancelled on or after the subscription date, or in case that you forgot to cancel your subscription.

For human transcription/caption, our transcribers will correct the automatically generated transcript according to Amberscript’s transcription guidelines and according to clean-read, clean verbatim or verbatim transcription standards. Our internal quality-control officer checks the quality of the transcript before delivering it to the customer. Should you feel that a transcript does not meet the guaranteed accuracy rate, you can contact us no later than five (5) working days after receiving the transcript/caption. A detailed explanation of the expected revision needs to be shared in order for Amberscript to enhance the quality. A revision of the transcript will be done within five (5) business days. In the rare case that the quality of a transcript will still not be met, Amberscript will decide on refunds on a case-by-case basis, after communication with the customer.

Please note that the 99% accuracy guarantee holds true for good/high audio quality, as good/high audio quality is a key requirement for accurate transcriptions. For low audio quality files, the accuracy rate cannot be guaranteed. The quality of the audio is at the discretion of Amberscript.

Content on the website

All content on the Amberscript website is protected by copyright and other intellectual property rights. You are not allowed to copy or license any of the Amberscript website content without the written permission of Amberscript.

Service Agreement

1. Amberscript aims to be fully operational 24 hours a day. However, if for any reason the website is unavailable, the company is not liable.
2. When registering for our services, customers must choose a password. Users are responsible for keeping their passwords confidential.
3. Amberscript’s customer service is available during business hours (09:00 – 18:00 CET) on weekdays (Monday to Friday) via email.

For our automatic transcription/caption service, Amberscript shall deliver editable transcripts of the audio/media files within two (2) hours 95% of the time. In case of the following rare events, Amberscript is not bound by the service agreement concerning editing time:

• Scheduled downtime.
• Events outside reasonable control.

If Amberscript fails to meet the editing time and none of the rare circumstances are applicable, users will receive a voucher for automatic transcription of one (1) audio hour (i.e. 00:60:00 credits).

Amberscript does not have any obligation of a result to its users. The quality of transcriptions is heavily dependent on the quality of the audio. Background noise(s), low-quality microphones, a low/poor recording quality, strong accents, and e.g. people speaking simultaneously can all lower the transcription quality. Users themselves are responsible for testing the transcription quality in order to get an understanding of the expected results. Amberscript never gives refunds due to disappointing transcription quality. The quality of the audio is at the discretion of Amberscript.

Privacy Policy

Because Amberscript takes the privacy of its customers very seriously, it has put a number of measures in place to ensure that it is maintained. To find out more about how Amberscript protects your personal information, please view our privacy policy here.

Your content

Users are not allowed to upload files of the following type:

• Files that contain another person’s personal information without that person’s written consent.
• Files that contain information that encourages conduct that may be deemed a criminal offense.
• Files that the user uploads without the right to use those files (e.g. copyrighted material).
• Files that are technically harmful to us or services from others.

Amberscript reserves the right to not accept files or refuse to transcribe any submitted material that contravenes the terms that are listed above.

Fair Use Policy (FUP)

The Fair Use Policy (FUP) aims to prevent the unreasonable use of the machine translation service.

Amberscript will deem your use of our machine translation service to be excessive and/or unreasonable if it significantly exceeds the range of anticipated use patterns or is likely to harm or adversely affect how well it works.

Amberscript reserve the right to restrict, suspend, or terminate your access to the machine translation service immediately and without justification if your excessive or unreasonable usage persists despite our requests to halt or change the nature of such usage.

Use of the Customer’s distinctive Signs as well as referencing the Customer

• The Provider shall receive the non-transferable, geographically unlimited, non-exclusive right to use the brands, company name, and logos of the Customer and the Authorized Third Parties (hereinafter collectively referred to as “Signs”). This right of use to the Signs is limited to use in connection with performance of the contractual services under the Service Contracts and lasts until the end of the corresponding Service Contracts. When using the Signs, the Provider must comply with the Customer’s requirements.
• As long as the contractual relationship between the Provider and the Customer continues, the Provider is authorized to mention the Customer and the Authorized Third Parties as references (e.g., on the Provider’s website, on its advertising documents, etc.) and to use the Signs for this purpose. Documentation, documents, etc., that have already been printed need not be destroyed after the end of the contractual relationship.
• If a third party takes legal action against the Provider (or its Subcontractors) based on the use of the Signs by the Provider (or its Subcontractors), the Customer shall indemnify the Provider entirely from the third-party claims (including assuming costs of legal proceedings and reasonable representation costs).
• The Provider shall remove each Sign of the Customer from its Website and marketing documents in seven working days if the Customer will ask the Provider to do so in written form (by letter, e-mail, etc.).