YOUR MISSION Do you want to hop on board our rocketship and become part of a fast-paced, dynamic, SaaS start-up? And are you ready to join us on our mission to make all audio accessible? Keep reading! For this position, we are looking for someone who can take ownership, is ambitious and is able to delight our customers by delivering our services on time all the time! As a Operations Excellence & Community intern (Dutch), you will be working within the Operations department, consisting of 8 colleagues. Amberscript offers customers manual revised transcriptions, subtitles and translations, which is done by our global community of freelancers. You are in charge of managing the Dutch market, with our freelancer community on one side and customer requests on the other. You will be working on our perfect platform to assign the jobs to the freelancers and make sure everything is delivered on time and of quality to the customers. You will also help the freelancer community grow and increase their engagement! Next to that, as a growing company, we challenge you to help us grow! How can we be better organized? Which processes can be better documented? What is the feedback of the freelancers, and how can we implement it? If you think you can take our Operations Department to the next level, keep on reading!
WHAT YOU WILL ACHIEVE Ensure that 100% of the transcription & captions files in the Dutch language are delivered within 3 business days Establish an engaged transcriber pool for the Dutch region Help to document and implement manual subtitles & translated subtitles processes Support Operations Specialist in day-to-day tasks Automate and streamline onboarding process for 600+ freelancers in 15 languages Source and attract freelancers from the Dutch region Improve freelance retention and satisfaction, resulting in a tight knit community Create communications for freelancers all around the globe (i.e. monthly newsletters, webinars, training sessions, etc.)
YOUR PROFILE You are… studying at university level (NL: HBO or WO) interested in different languages and cultures passionate about startups and innovation strongly motivated to make an impact a good coordinator, able to work with multiple people at the same time detail-oriented a natural talent in planning a strong communicator, native Dutch speaker able to work in Amsterdam
ABOUT US “We value taking ownership and setting ourselves ambitious goals while staying genuine and delighting customers.” We are Amberscript, a dynamic startup with the goal of making audio accessible by transforming it into text. With the best speech-recognition algorithms on the market, we save our customers hundreds of thousands of hours of manual labor and we enable thousands of people with auditory impairments (deaf and hard of hearing) to understand video and audio more easily. We are in the process of disrupting a very traditional market (transcription & subtitling). Now that we have achieved product-market fit, we are scaling rapidly. Our AI speech-to-text engine obtains the best results in the market, as proven by independent tests in the media. Our product is being used by 1 million+ users worldwide.
