FAQ Brand Merger

Not immediately. To make it as easy as possible, we have already prepared an Amberscript account for you with the same email address as your previous account. This account will only be activated when the Terms & Conditions have been accepted and a new password has been created. To do this, please use the link provided in the information email.

The new account will give you access to the Amberscript platform, where you can continue uploading your files.

Yes, if you rather make use of a different email address, you can use this link to create a new Amberscript account.

Important: Did you share custom requests with us for previous projects? Please contact our Customer Support via [email protected] to transfer the custom requests to your new account. Check for more information the answer to the question: Can my specific requests/guidelines still be honored?

Recent orders that you have placed via Abtipper, Transkripto or Uitgetypt will be processed as usual. From September 2nd 2025, we kindly ask you to upload new files via Amberscript. The files uploaded via Abtipper, Transkripto or Uitgetypt will be available for the standard period of 30 days after delivery. After this period, it will not be possible to download the files anymore, as per usual.

Please use the links below to get access to the Abtipper, Transkripto or Uitgetypt dashboard:
– Abtipper dashboard
– Transkripto dashboard
– Uitgetypt dashboard

Transcripts that you have ordered before September 1st will be available for download in your Abtipper, Transkripto or Uitgetypt customer account for 30 days as per usual. Afterward, they will be deleted, and it will not be possible to restore them. Please make sure to download the transcripts as soon as they are ready.

You have access to download your files for 30 days from the day of delivery. As per usual, and in line with our data security policy, the files will be deleted irreversibly.

Your Data-Security Agreement or Non-Disclosure Agreement will not be transferred. In order to receive a pre-filled Data-Security Agreement or Non-Disclosure Agreement, we kindly ask you to fill in the form(s) below. You will receive an email with a pre-filled PDF attached that can be signed. Please share the fully signed document with us as a final step.

• Data-Security Agreement
• Non-Disclosure Agreement

More information can be found on our Helpdesk page about how to request a DPA or NDA.

In line with GDPR requirements, we are transparent on how your personal data is processed, and do this only for its intended purpose. Our ISO 27001 certification confirms that we follow internationally recognized standards for information security, protecting the confidentiality, integrity, and availability of your files at every stage.

More information can be found in our Privacy policy.

Delivering high quality transcripts and subtitles is a top priority at Amberscript. We work with a specialized team of language experts and quality controllers, and have a tight-knit quality assurance process in place. That way, we can ensure that we will continue to provide top-notch human-made transcription and subtitling services.

Aside from human-made transcriptions, Amberscript offers multiple additional services, including captions and translated subtitles. Next to our manual services, we also offer automatic solutions, such as automatic transcription, captions and machine-made translations. In addition to this, you will get access to our online Editor, which allows you to review and edit your files before exporting them in your desired format.

You will be able to select the file format in which you want to download your files. We offer formats such as Word, RTF, JSON, Text and CSV. For transcriptions, we also offer two different styling options: standard and academic. You can select a style when exporting your transcript via the Editor or via your dashboard.

In the standard styling, the timestamps are on a separate line before the speech, and the timestamp format is hh:mm:ss. The standard styling is a universal format that is easy to read, simplifies navigation in the media file, and works for any use case.

Example standard styling:

00:12:53
Speaker1: I’m glad that we got to go to the conference in the end.

00:12:59
Speaker2: Right? It was an incredible opportunity to meet and connect with peers.

In the academic styling, the timestamps are in the same line at the end of the speech, and the timestamp format is #hh:mm:ss-ms#. The academic styling is useful for qualitative data analysis and compatible with tools such as MAXQDA or f4transkript.

Example academic styling:

Speaker1: I’m glad that we got to go to the conference in the end. #00:12:59-3#

Speaker2: It was an incredible opportunity to meet and connect with peers. #00:13:01-7#

We use standard Amberscript transcription guidelines. Read more about our Transcription Guidelines.

Yes, we also offer Clean Verbatim and Full Verbatim transcription following the Dresing & Pehl transcription guidelines. It is possible to select this option during the order process. For any other custom guidelines, please reach out to our Customer Success team before placing your order. Our team is happy to assist you with special requests and see if we can process it through our platform.

If you have questions concerning the received invoice, please contact us on [email protected].

This depends on your situation, please contact us on [email protected] to receive the correct information for your specific situation.

Your current contract will not change, meaning that the pricing will also stay the same. When you upload files on the Amberscript platform, it can happen that you will see a different pricing then was discussed before. Please contact [email protected] so we can solve this issue for you.

If you have an ongoing contract, the price for new uploads will stay the same. When the contract ends, our standard prices will apply. As we understand that the price difference can have an impact, we have added a coupon code to the information email with a discount of 25% for your first upload.

You can always contact us via [email protected]. If you have a direct contact person for your project, they will still be supporting you. However, the domain of their e-mail address will change to @amberscript.com. All our contact information can be found on our Contact Us page.