High-accuracy speech recognition for call centers and contact centers

  • Speech recognition models specifically trained for your customers vocabulary
  • Easily integrate into any call-center solution or CPaaS platform
  • Transcribe customer calls in real-time – boost your agents’ productivity with transcripts

High-accuracy speech recognition for call centers and contact centers

  • Speech recognition models specifically trained for your customers vocabulary
  • Easily integrate into any call-center solution or CPaaS platform
  • Transcribe customer calls in real-time – boost your agents’ productivity with transcripts

The difference between generic speech recognition and AmberScript’s tailor-made models

Generic Speech Recognition

  • Offered by several providers, such as Google, Microsoft or IBM
  • Designed to have generic knowledge about a variety of topics in various acoustic settings
  • Not suited to recognize specific terminology in a specific acoustic setitng
  • Can give a great understanding of the potential of speech recognition for a use-case, but unlikely to unlock the critical words that your customers use

AmberScript’s Tailor-made Speech Recognition

  • Developed to understand the most critical words your customers articule
  • Models specifically trained to understand product names, campaign names, and other specific terminology
  • Acoustically trained models tailored to accents, telephone provider, phone recorder, and other factors that influece audio quality
  • Designed to understand all the critical words and nuances your customers use

Call Analytics

Gain insights into the voice of your customer

Gain valuable insights into the real customer journey by automatically transcribing all interactions with your customers.

Accurately map the customer ‘voice’ and customer journey with accurate transcriptions

Directly use insights from customer conversations to optimize marketing communication with your customers and solve their problems – before they even occur

Process automation

Automate processes in your call center with automatic speech recognition

Call center agents are often instructed to take notes on hundreds of calls every day. This manual process takes a lot of time and is often incomplete and prone to human errors.

With real-time transcriptions, the note-taking and ‘tagging’ process for every call can be automated almost completely.

Save millions of minutes of manual labor yearly with process automation.

Why AmberScript?


AmberScript is the leading provider of high-quality speech recognition for European languages.


Largest and best-qualified network of speech annotators, AmberScript can create high-quality datasets and develop tailor-made models within weeks.


We are speech scientists with lots of experience developing high-accuracy speech recognition models that outperform providers such as Google or Microsoft

Privacy, GDPR Compliance & Security

As Europe’s leading provider of high-quality speech recognition, we value your privacy. We regularly sign data-processing agreements (DPA’s) and non-disclosure agreements (NDA’s) with our clients to guarantee the highest privacy standards. Data will not be stored outside of West-Europe and you can delete your data from our servers at any time.

All our professional transcribers are specifically trained to adhere to our confidentiality standards and have signed NDAs which contractually hold them to confidentiality.

Our transcribers never have direct access to your data. All transcription-work is done in a secure way, on our transcription platform.

Privacy, GDPR Compliance & Security

As Europe’s leading provider of high-quality speech recognition, we value your privacy. We regularly sign data-processing agreements (DPA’s) and non-disclosure agreements (NDA’s) with our clients to guarantee the highest privacy standards. Data will not be stored outside of West-Europe and you can delete your data from our servers at any time.

All our professional transcribers are specifically trained to adhere to our confidentiality standards and have signed NDAs which contractually hold them to confidentiality.

Our transcribers never have direct access to your data. All transcription-work is done in a secure way, on our transcription platform.

Integrations

When dealing with large volumes of calls, a smooth workflow to create transcripts is essential. AmberScript offers the option to integrate directly with the most common call-center systems and CPaaS platforms.

Our speech API can be integrated directly into a variety of systems:

Languages covered

English (UK) Dutch Lithuanian
English (US) Farsi (Iran) Nepali (Nepal)
English (Canada) Finnish Norwegian
English (Australia) French Polish
English (all accents)

Galician Portuguese
Arabic (Saudi Arabia) German Romanian
Bahasa Indonesia Greek Russian
Bengali (Bangladesh) Hebrew Spanish
Bengali (India) Hindi Swedish
Bulgarian Hungarian Turkish
Catalan Italian Ukrainian
Chinese Mandarin Japanese Urdu (India)
Danish Korean Urdu (Pakistan)

Languages covered

English (UK)
English (US)
English (Canada)
English (Australia)
English (all accents)
Arabic (Saudi Arabia)
Bahasa Indonesia
Bengali (Bangladesh)
Bengali (India)
Bulgarian
Catalan
Chinese Mandarin
Danish
Dutch
Farsi (Iran)
Finnish
French
Galician
German
Greek
Hebrew
Hindi
Hungarian
Italian
Japanese
Korean
Lithuanian
Nepali (Nepal)
Norwegian
Polish
Portuguese
Romanian
Russian
Spanish
Swedish
Turkish
Ukrainian
Urdu (India)
Urdu (Pakistan)

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