{"id":101841,"date":"2025-08-28T16:53:18","date_gmt":"2025-08-28T14:53:18","guid":{"rendered":"https:\/\/www.amberscript.com\/?page_id=101841"},"modified":"2025-11-20T14:46:13","modified_gmt":"2025-11-20T13:46:13","slug":"faq-brand-merger-en","status":"publish","type":"page","link":"https:\/\/www.amberscript.com\/es\/blog\/faq-brand-merger-en\/","title":{"rendered":"FAQ | Brand Merger | EN"},"content":{"rendered":"<div class=\"block accordion\">\n\t<div class=\"grid-container\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n        <div class=\"grid-x align-center grid-margin-x grid-margin-y\">\n            \n<div class=\"cell large-12 text-center\">\n  <div class=\"title-holder\">\n\n\n\n                    \n                                    <h2>Account transfer<\/h2>\n                      <\/div>           \n<\/div>\n\n            \n            <div class=\"cell medium-10 large-5 \">\n                                    <ul class=\"accordion\" data-accordion  data-allow-all-closed=\"true\">\n                                            <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            \t\tCan I still use the same account details as I used for Abtipper, Transkripto or Uitgetypt to log in to the Amberscript platform?\t\t\t\t\t\t\t\t<\/div>\n                            <\/a>\n                            <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t                            <p>Not immediately. To make it as easy as possible, we have already prepared an Amberscript account for you with the same email address as your previous account. This account will only be activated when the Terms &amp; Conditions have been accepted and a new password has been created. To do this, please use the link provided in the information email.<\/p>\n<p>The new account will give you access to the Amberscript platform, where you can continue uploading your files.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                            <\/div>\n                        <\/li>\n                                            <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            \t\tCan I also create a new account myself?\t\t\t\t\t\t\t\t<\/div>\n                            <\/a>\n                            <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t                            <p><span style=\"font-weight: 400\">Yes, if you rather make use of a different email address, you can use <\/span><a href=\"https:\/\/app.amberscript.com\/register?lang=en\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">this link<\/span><\/a><span style=\"font-weight: 400\"> to create a new Amberscript account.<\/span><\/p>\n<p><span style=\"text-decoration: underline\"><b>Important<\/b><\/span><span style=\"font-weight: 400\"><span style=\"text-decoration: underline\">:<\/span> Did you share custom requests with us for previous projects? Please contact our Customer Support via <\/span><a href=\"mailto:info@amberscript.com\"><span style=\"font-weight: 400\">info@amberscript.com<\/span><\/a><span style=\"font-weight: 400\"> to transfer the custom requests to your new account. Check for more information the answer to the question: <em>Can my specific requests\/guidelines still be honored?<\/em><\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                            <\/div>\n                        <\/li>\n                                        <\/ul>\n                            <\/div>\n            <div class=\"cell medium-10 large-5 large-offset-1\">\n                                <ul class=\"accordion\" data-accordion  data-allow-all-closed=\"true\">\n                                    <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            Can I still use my Abtipper or Transkripto credits (Guthabenrechnung)?\t\t\t\t\t\t\t<\/div>\n                        <\/a>\n                        <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t      <div itemprop=\"text\">\n\t\t                        <p><span style=\"font-weight: 400\">If you still have unused credits, please contact <\/span><a href=\"mailto:info@amberscript.com\"><span style=\"font-weight: 400\">info@amberscript.com<\/span><\/a><span style=\"font-weight: 400\"> so we can make sure that those will not be lost.<\/span><\/p>\n\t\t\t\t\t\t\t<\/div>\n                        <\/div>\n                    <\/li>\n                                <\/ul>\n                        <\/div>\n\n        \n            \n            \n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n\n<div class=\"block accordion\">\n\t<div class=\"grid-container\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n        <div class=\"grid-x align-center grid-margin-x grid-margin-y\">\n            \n<div class=\"cell large-12 text-center\">\n  <div class=\"title-holder\">\n\n\n\n                    \n                                    <h2>Access to files<\/h2>\n                      <\/div>           \n<\/div>\n\n            \n            <div class=\"cell medium-10 large-5 \">\n                                    <ul class=\"accordion\" data-accordion  data-allow-all-closed=\"true\">\n                                            <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            \t\tWhat happens with my latest uploads?\t\t\t\t\t\t\t\t<\/div>\n                            <\/a>\n                            <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t                            <p>Recent orders that you have placed via Abtipper, Transkripto or Uitgetypt will be processed as usual. From September 2nd 2025, we kindly ask you to upload new files via Amberscript. The files uploaded via Abtipper, Transkripto or Uitgetypt will be available for the standard period of 30 days after delivery. After this period, it will not be possible to download the files anymore, as per usual.<\/p>\n<p>Please use the links below to get access to the Abtipper, Transkripto or Uitgetypt dashboard:<br \/>\n&#8211; <a href=\"https:\/\/secure.abtipper.de\/\" target=\"_blank\" rel=\"noopener\">Abtipper dashboard<\/a><br \/>\n&#8211; <a href=\"https:\/\/secure2.transkripto.de\/\" target=\"_blank\" rel=\"noopener\">Transkripto dashboard<\/a><br \/>\n&#8211; <a href=\"https:\/\/secure.uitgetypt.nl\/\" target=\"_blank\" rel=\"noopener\">Uitgetypt dashboard<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                            <\/div>\n                        <\/li>\n                                            <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            \t\tWill my \u201colder uploads\u201d (before September 2nd) be deleted? \t\t\t\t\t\t\t\t<\/div>\n                            <\/a>\n                            <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t                            <p>Transcripts that you have ordered before September 1st will be available for download in your Abtipper, Transkripto or Uitgetypt customer account for 30 days as per usual. Afterward, they will be deleted, and it will not be possible to restore them. Please make sure to download the transcripts as soon as they are ready.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                            <\/div>\n                        <\/li>\n                                            <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            \t\tHow long do I still have access to my files? \t\t\t\t\t\t\t\t<\/div>\n                            <\/a>\n                            <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t                            <p>You have access to download your files for 30 days from the day of delivery. As per usual, and in line with our data security policy, the files will be deleted irreversibly.<\/p>\n<p><span style=\"font-weight: 400\">\u00a0<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                            <\/div>\n                        <\/li>\n                                        <\/ul>\n                            <\/div>\n            <div class=\"cell medium-10 large-5 large-offset-1\">\n                                <ul class=\"accordion\" data-accordion  data-allow-all-closed=\"true\">\n                                    <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            Can I still log in to my old account after September 2nd?\t\t\t\t\t\t\t<\/div>\n                        <\/a>\n                        <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t      <div itemprop=\"text\">\n\t\t                        <p>Yes, you will be able to log into your old account at Abtipper, Transkripto or Uitgetypt after September 2nd, but only to download completed files and invoices. After the 2nd of October, it will no longer be possible to log in to your old account.<\/p>\n\t\t\t\t\t\t\t<\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            Can I transfer my files to the new platform?\t\t\t\t\t\t\t<\/div>\n                        <\/a>\n                        <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t      <div itemprop=\"text\">\n\t\t                        <p>Unfortunately, it is not possible to transfer files that you ordered at Abtipper, Transkripto or Uitgetypt to your new Amberscript account. These transcripts must be downloaded from the respective websites once they are ready.<\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t\t\t\t<\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            Will there be an interruption to the service \/ is there a deadline until when files can be processed via Abtipper, Transkripto or Uitgetypt?\t\t\t\t\t\t\t<\/div>\n                        <\/a>\n                        <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t      <div itemprop=\"text\">\n\t\t                        <p>From September 2nd, it is no longer possible to upload files in your account on the Abtipper, Transkripto or Uitgetypt websites. You can place new orders directly on the Amberscript platform from September 2nd 2025. However, you will still be able to log into your old account to access files that you have uploaded recently. Please note that files will be permanently deleted 30 days after delivery.<\/p>\n<p><b>\u00a0<\/b><\/p>\n\t\t\t\t\t\t\t<\/div>\n                        <\/div>\n                    <\/li>\n                                <\/ul>\n                        <\/div>\n\n        \n            \n            \n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n\n<div class=\"block accordion\">\n\t<div class=\"grid-container\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n        <div class=\"grid-x align-center grid-margin-x grid-margin-y\">\n            \n<div class=\"cell large-12 text-center\">\n  <div class=\"title-holder\">\n\n\n\n                    \n                                    <h2>Data Security &amp; Privacy<\/h2>\n                      <\/div>           \n<\/div>\n\n            \n            <div class=\"cell medium-10 large-5 \">\n                                    <ul class=\"accordion\" data-accordion  data-allow-all-closed=\"true\">\n                                            <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            \t\tWill my Data-Security Agreement or Non-Disclosure Agreement be transferred? Can I get a new DPA\/NDA?\t\t\t\t\t\t\t\t<\/div>\n                            <\/a>\n                            <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t                            <p>Your Data-Security Agreement or Non-Disclosure Agreement will not be transferred. In order to receive a pre-filled Data-Security Agreement or Non-Disclosure Agreement, we kindly ask you to fill in the form(s) below. You will receive an email with a pre-filled PDF attached that can be signed. Please share the fully signed document with us as a final step.<\/p>\n<ul>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSfox8yp5YydL43bgZvsNTfzu77enzJjEuGXtkMhh8d8jI14Mg\/viewform\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\"><span style=\"color: #3366ff\"><span style=\"text-decoration: underline\"><span style=\"color: #0000ff;text-decoration: underline\">Data-Security Agreement<\/span><\/span><\/span><\/span><\/a><\/li>\n<li style=\"font-weight: 400\"><span style=\"text-decoration: underline\"><span style=\"color: #0000ff;text-decoration: underline\"><a style=\"color: #0000ff;text-decoration: underline\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdkOKFTtwyrBD2-S7-_NUbZuQx5qC5uShts-lwvRalhM4Lk1Q\/viewform\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Non-Disclosure Agreement<\/span><\/a><\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">More information can be found on our <\/span><a href=\"https:\/\/helpdesk.amberscript.com\/en\/do-you-provide-ndas-or-dpas-1?_gl=1*1n95olu*_up*MQ..*_ga*ODkwNjgxMjY3LjE3NTYzODE1MzE.*_ga_FR5QG4NGRG*czE3NTYzODE1MzAkbzEkZzEkdDE3NTYzODE1MzAkajYwJGwwJGgyMDQxNDYxNDM\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Helpdesk page<\/span><\/a><span style=\"font-weight: 400\"> about how to request a DPA or NDA.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                            <\/div>\n                        <\/li>\n                                            <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            \t\tHow do you ensure data privacy?\t\t\t\t\t\t\t\t<\/div>\n                            <\/a>\n                            <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t                            <p>In line with GDPR requirements, we are transparent on how your personal data is processed, and do this only for its intended purpose. Our ISO 27001 certification confirms that we follow internationally recognized standards for information security, protecting the confidentiality, integrity, and availability of your files at every stage.<\/p>\n<p>More information can be found in our <a href=\"https:\/\/www.amberscript.com\/en\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">Privacy policy<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                            <\/div>\n                        <\/li>\n                                        <\/ul>\n                            <\/div>\n            <div class=\"cell medium-10 large-5 large-offset-1\">\n                                <ul class=\"accordion\" data-accordion  data-allow-all-closed=\"true\">\n                                    <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            Where is my data stored?\t\t\t\t\t\t\t<\/div>\n                        <\/a>\n                        <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t      <div itemprop=\"text\">\n\t\t                        <p>We\u2019ve implemented robust security measures to protect, store and handle your data. All data is securely stored in Western Europe (Frankfurt, Germany), ensuring compliance with strict regional privacy laws.<\/p>\n<p>The data of your uploads and the generated transcripts, captions, and translations will never leave Europe.<\/p>\n\t\t\t\t\t\t\t<\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            Is my data being used for training purposes?\t\t\t\t\t\t\t<\/div>\n                        <\/a>\n                        <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t      <div itemprop=\"text\">\n\t\t                        <p>No, the content of your uploads is never used to train the language models that generate the transcripts. You don\u2019t have to take any action, this is the default for all our customers.<\/p>\n\t\t\t\t\t\t\t<\/div>\n                        <\/div>\n                    <\/li>\n                                <\/ul>\n                        <\/div>\n\n        \n            \n            \n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n\n<div class=\"block accordion\">\n\t<div class=\"grid-container\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n        <div class=\"grid-x align-center grid-margin-x grid-margin-y\">\n            \n<div class=\"cell large-12 text-center\">\n  <div class=\"title-holder\">\n\n\n\n                    \n                                    <h2>Quality &amp; Service<\/h2>\n                      <\/div>           \n<\/div>\n\n            \n            <div class=\"cell medium-10 large-5 \">\n                                    <ul class=\"accordion\" data-accordion  data-allow-all-closed=\"true\">\n                                            <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            \t\tWill the quality or the service provided change? \t\t\t\t\t\t\t\t<\/div>\n                            <\/a>\n                            <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t                            <p>Delivering high quality transcripts and subtitles is a top priority at Amberscript. We work with a specialized team of language experts and quality controllers, and have a tight-knit quality assurance process in place. That way, we can ensure that we will continue to provide top-notch human-made transcription and subtitling services.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                            <\/div>\n                        <\/li>\n                                            <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            \t\tWill the offerings change?\t\t\t\t\t\t\t\t<\/div>\n                            <\/a>\n                            <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t                            <p>Aside from human-made transcriptions, Amberscript offers multiple additional services, including captions and translated subtitles. Next to our manual services, we also offer automatic solutions, such as <a href=\"https:\/\/www.amberscript.com\/en\/transcription\/automatic-transcription\/\" target=\"_blank\" rel=\"noopener\">automatic transcription<\/a>, captions and machine-made translations. In addition to this, you will get access to our online Editor, which allows you to review and edit your files before exporting them in your desired format.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                            <\/div>\n                        <\/li>\n                                            <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            \t\tWill the transcription format change? \t\t\t\t\t\t\t\t<\/div>\n                            <\/a>\n                            <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t                            <p>You will be able to select the file format in which you want to download your files. We offer formats such as Word, RTF, JSON, Text and CSV. For transcriptions, we also offer two different styling options: standard and academic. You can select a style when exporting your transcript via the Editor or via your dashboard.<\/p>\n<p>In the <span style=\"text-decoration: underline\">standard styling<\/span>, the timestamps are on a separate line before the speech, and the timestamp format is hh:mm:ss. The standard styling is a universal format that is easy to read, simplifies navigation in the media file, and works for any use case.<\/p>\n<p>Example standard styling:<\/p>\n<p>&nbsp;<\/p>\n<p>00:12:53<br \/>\n<em>Speaker1<\/em>: I\u2019m glad that we got to go to the conference in the end.<\/p>\n<p>&nbsp;<\/p>\n<p>00:12:59<br \/>\n<em>Speaker2<\/em>: Right? It was an incredible opportunity to meet and connect with peers.<\/p>\n<p>&nbsp;<\/p>\n<p>In the <span style=\"text-decoration: underline\">academic styling<\/span>, the timestamps are in the same line at the end of the speech, and the timestamp format is #hh:mm:ss-ms#. The academic styling is useful for qualitative data analysis and compatible with tools such as MAXQDA or f4transkript.<\/p>\n<p>Example academic styling:<\/p>\n<p>&nbsp;<\/p>\n<p>Speaker1: I\u2019m glad that we got to go to the conference in the end. #00:12:59-3#<\/p>\n<p>&nbsp;<\/p>\n<p>Speaker2: It was an incredible opportunity to meet and connect with peers. #00:13:01-7#<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                            <\/div>\n                        <\/li>\n                                            <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            \t\tWhich transcription guidelines will be used? \t\t\t\t\t\t\t\t<\/div>\n                            <\/a>\n                            <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t                            <p>We use standard Amberscript transcription guidelines. Read <a href=\"https:\/\/drive.google.com\/file\/d\/1ADr8eIvdJFNUDfnBP8S5Z007JpIwC_9B\/view?usp=sharing\" target=\"_blank\" rel=\"noopener\">more about our Transcription Guidelines<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                            <\/div>\n                        <\/li>\n                                            <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            \t\tCan you transcribe according to different transcription guidelines?\t\t\t\t\t\t\t\t<\/div>\n                            <\/a>\n                            <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t                            <p>Yes, we also offer Clean Verbatim and Full Verbatim transcription following the <a href=\"https:\/\/drive.google.com\/file\/d\/1-9vtkGWXxml4FPj8Hkdd9A3xXkHEqTya\/view?usp=sharing\" target=\"_blank\" rel=\"noopener\">Dresing &amp; Pehl transcription guidelines<\/a>. It is possible to select this option during the order process. For any other custom guidelines, please reach out to our <a href=\"https:\/\/www.amberscript.com\/en\/request-quote\/\" target=\"_blank\" rel=\"noopener\">Customer Success team<\/a> before placing your order. Our team is happy to assist you with special requests and see if we can process it through our platform.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                            <\/div>\n                        <\/li>\n                                        <\/ul>\n                            <\/div>\n            <div class=\"cell medium-10 large-5 large-offset-1\">\n                                <ul class=\"accordion\" data-accordion  data-allow-all-closed=\"true\">\n                                    <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            Will the turnaround time change?\t\t\t\t\t\t\t<\/div>\n                        <\/a>\n                        <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t      <div itemprop=\"text\">\n\t\t                        <p>At Amberscript, we offer a turnaround of 5 business days for a transcription. If you need it faster, you can select Rush delivery to receive your transcript within 1 business day. This comes with an additional Rush fee.<\/p>\n\t\t\t\t\t\t\t<\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            Can my specific requests\/guidelines still be honored?\t\t\t\t\t\t\t<\/div>\n                        <\/a>\n                        <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t      <div itemprop=\"text\">\n\t\t                        <p>Yes, if you have an ongoing project with specific guidelines set up, the special requests will still be honored. However, this is only possible if your Amberscript account is set up with <strong>the same e-mail address<\/strong> you used for your previous account at Abtipper, Transkripto or Uitgetypt.<\/p>\n<p>To ensure that this is the case, we have already set up an account for you with the same email address. The only thing left to do is to create a password via the link in the email you received. This ensures that your request will also be implemented for uploads on the Amberscript platform.<\/p>\n<p>For more information, you can always contact our Customer Support team via <a href=\"mailto:info@amberscript.com\" target=\"_blank\" rel=\"noopener\">info@amberscript.com<\/a>.<\/p>\n\t\t\t\t\t\t\t<\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            I did not find the guidelines I needed. Can I request specific guidelines for my project? \t\t\t\t\t\t\t<\/div>\n                        <\/a>\n                        <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t      <div itemprop=\"text\">\n\t\t                        <p>If our standard transcription guidelines are not matching the requirements of your project, please contact us <span style=\"text-decoration: underline\">before<\/span> you upload your files. Our team will support you and verify if your special requirements are feasible. Please note: Change requests that are sent <strong>after<\/strong> the files are already uploaded <strong>cannot<\/strong> be implemented, since our team will already be working on your project.<\/p>\n\t\t\t\t\t\t\t<\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            Can you process files that are shared via cloud\/external link?\t\t\t\t\t\t\t<\/div>\n                        <\/a>\n                        <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t      <div itemprop=\"text\">\n\t\t                        <p>No. We intentionally choose not to offer uploads via Cloud or external links as this is proven to be less secure compared to a closed environment. We kindly ask you to upload all your files in your own Amberscript dashboard. You can find more information on how we ensure data security and what our ISO certifications mean in our <a href=\"https:\/\/www.amberscript.com\/en\/blog\/data-security-and-privacy\/\" target=\"_blank\" rel=\"noopener\">Data Security Policy<\/a>.<\/p>\n\t\t\t\t\t\t\t<\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            What if I have issues uploading a file in the customer account?\t\t\t\t\t\t\t<\/div>\n                        <\/a>\n                        <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t      <div itemprop=\"text\">\n\t\t                        <p>If you have any issues with your upload and our <a href=\"https:\/\/helpdesk.amberscript.com\/en\/the-error-guide?_gl=1*12c1p7*_up*MQ..*_ga*Mzk2ODcwNDY3LjE3NTQwNTY3NDk.*_ga_FR5QG4NGRG*czE3NTQwNTY3NDgkbzEkZzEkdDE3NTQwNTY3NzAkajM4JGwwJGgxNzIwMTM2NjU2\" target=\"_blank\" rel=\"noopener\">troubleshooting steps<\/a> cannot resolve it, [please contact us]. If possible, include screenshots of any error messages to help us investigate the issue faster.<\/p>\n\t\t\t\t\t\t\t<\/div>\n                        <\/div>\n                    <\/li>\n                                <\/ul>\n                        <\/div>\n\n        \n            \n            \n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n\n<div class=\"block accordion\">\n\t<div class=\"grid-container\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n        <div class=\"grid-x align-center grid-margin-x grid-margin-y\">\n            \n<div class=\"cell large-12 text-center\">\n  <div class=\"title-holder\">\n\n\n\n                    \n                                    <h2>Invoicing<\/h2>\n                      <\/div>           \n<\/div>\n\n            \n            <div class=\"cell medium-10 large-5 \">\n                                    <ul class=\"accordion\" data-accordion  data-allow-all-closed=\"true\">\n                                            <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            \t\tWill the invoice process change after September 2nd?\t\t\t\t\t\t\t\t<\/div>\n                            <\/a>\n                            <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t                            <p>If you have questions concerning the received invoice, please contact us on <a href=\"mailto:info@amberscript.com\">info@amberscript.com<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                            <\/div>\n                        <\/li>\n                                            <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            \t\tDo I need to change my administration? (Bank account\/Address\/Entity)\t\t\t\t\t\t\t\t<\/div>\n                            <\/a>\n                            <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t                            <p>This depends on your situation, please contact us on <a href=\"mailto:info@amberscript.com\">info@amberscript.com<\/a> to receive the correct information for your specific situation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                            <\/div>\n                        <\/li>\n                                        <\/ul>\n                            <\/div>\n            <div class=\"cell medium-10 large-5 large-offset-1\">\n                                <ul class=\"accordion\" data-accordion  data-allow-all-closed=\"true\">\n                                    <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            Can I still pay upfront or via invoice?\t\t\t\t\t\t\t<\/div>\n                        <\/a>\n                        <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t      <div itemprop=\"text\">\n\t\t                        <p>Yes, but only via our Customer Success Team. Please contact us through <a href=\"mailto:info@amberscript.com\">info@amberscript.com<\/a> to discuss this further.<\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t\t\t\t<\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            Will I have access to older invoices?\t\t\t\t\t\t\t<\/div>\n                        <\/a>\n                        <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t      <div itemprop=\"text\">\n\t\t                        <p>You will have access to older invoices in your Transkripto\/Abtipper\/Uitgetypt account until October 2nd, 2025. Afterward, your account will be disabled and you will no longer have access. New invoices will be available in your Amberscript account.<\/p>\n<p><b>\u00a0<\/b><\/p>\n\t\t\t\t\t\t\t<\/div>\n                        <\/div>\n                    <\/li>\n                                <\/ul>\n                        <\/div>\n\n        \n            \n            \n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n\n<div class=\"block accordion\">\n\t<div class=\"grid-container\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n        <div class=\"grid-x align-center grid-margin-x grid-margin-y\">\n            \n<div class=\"cell large-12 text-center\">\n  <div class=\"title-holder\">\n\n\n\n                    \n                                    <h2>Pricing<\/h2>\n                      <\/div>           \n<\/div>\n\n            \n            <div class=\"cell medium-10 large-5 \">\n                                    <ul class=\"accordion\" data-accordion  data-allow-all-closed=\"true\">\n                                            <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            \t\tWhat happens to my current signed contract?\t\t\t\t\t\t\t\t<\/div>\n                            <\/a>\n                            <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t                            <p>Your current contract will not change, meaning that the pricing will also stay the same. When you upload files on the Amberscript platform, it can happen that you will see a different pricing then was discussed before. Please contact <a href=\"mailto:info@amberscript.com\" target=\"_blank\" rel=\"noopener\">info@amberscript.com<\/a> so we can solve this issue for you.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                            <\/div>\n                        <\/li>\n                                            <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            \t\tWill the price stay the same?\t\t\t\t\t\t\t\t<\/div>\n                            <\/a>\n                            <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t                            <p>If you have an ongoing contract, the price for new uploads will stay the same. When the contract ends, our standard prices will apply. As we understand that the price difference can have an impact, we have added a coupon code to the information email with a discount of 25% for your first upload.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                            <\/div>\n                        <\/li>\n                                        <\/ul>\n                            <\/div>\n            <div class=\"cell medium-10 large-5 large-offset-1\">\n                                <ul class=\"accordion\" data-accordion  data-allow-all-closed=\"true\">\n                                    <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            Why is the price different on the new platform?\t\t\t\t\t\t\t<\/div>\n                        <\/a>\n                        <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t      <div itemprop=\"text\">\n\t\t                        <p>The price on the Amberscript platform is based on the service that is offered and all-in-one. This means high quality files, an Editor to use for final edits and multiple file formats that can be downloaded, for example. Additionally, there are no added costs for extra speakers or audio quality.<\/p>\n\t\t\t\t\t\t\t<\/div>\n                        <\/div>\n                    <\/li>\n                                <\/ul>\n                        <\/div>\n\n        \n            \n            \n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n\n<div class=\"block accordion\">\n\t<div class=\"grid-container\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n        <div class=\"grid-x align-center grid-margin-x grid-margin-y\">\n            \n<div class=\"cell large-12 text-center\">\n  <div class=\"title-holder\">\n\n\n\n                    \n                                    <h2>Contacting Amberscript<\/h2>\n                      <\/div>           \n<\/div>\n\n            \n            <div class=\"cell medium-10 large-5 \">\n                                    <ul class=\"accordion\" data-accordion  data-allow-all-closed=\"true\">\n                                            <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            \t\tWill my point of contact change? \t\t\t\t\t\t\t\t<\/div>\n                            <\/a>\n                            <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t                            <p><span style=\"font-weight: 400\">You can always contact us via <\/span><a href=\"mailto:info@amberscript.com\"><span style=\"font-weight: 400\">info@amberscript.com<\/span><\/a><span style=\"font-weight: 400\">. If you have a direct contact person for your project, they will still be supporting you. However, the domain of their e-mail address will change to @<\/span><a href=\"http:\/\/amberscript.com\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">amberscript.com<\/span><\/a><span style=\"font-weight: 400\">. All our contact information can be found on our <a href=\"https:\/\/www.amberscript.com\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Us page<\/a>.<br \/>\n<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                            <\/div>\n                        <\/li>\n                                        <\/ul>\n                            <\/div>\n            <div class=\"cell medium-10 large-5 large-offset-1\">\n                                <ul class=\"accordion\" data-accordion  data-allow-all-closed=\"true\">\n                                    <li class=\"accordion-item\" data-accordion-item itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <a href=\"#\" class=\"accordion-title\">\n\t\t\t\t\t\t\t<div itemprop=\"name\">\n                            How can I get support during the transition? \t\t\t\t\t\t\t<\/div>\n                        <\/a>\n                        <div class=\"accordion-content\" data-tab-content itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n\t\t\t\t\t\t      <div itemprop=\"text\">\n\t\t                        <p><span style=\"font-weight: 400\">Please contact <\/span><a href=\"mailto:info@amberscript.com\"><span style=\"font-weight: 400\">info@amberscript.com<\/span><\/a><span style=\"font-weight: 400\"> for questions about the transition process or other topics or give us a call via one of the phone numbers below:<br \/>\n<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400\">Abtipper: 0511-51515817<\/span><\/li>\n<li><span style=\"font-weight: 400\">Transkripto: +49 (0)3222-1097849<\/span><\/li>\n<li><span style=\"font-weight: 400\">Uitgetypt: +31 (0)85 1070 929<br \/>\n<\/span><\/li>\n<\/ul>\n\t\t\t\t\t\t\t<\/div>\n                        <\/div>\n                    <\/li>\n                                <\/ul>\n                        <\/div>\n\n        \n            \n            \n        <\/div>\n    <\/div>\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":70,"featured_media":0,"parent":52,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"class_list":["post-101841","page","type-page","status-publish","hentry"],"acf":{"show_footer":true,"header_dark_mode":false},"_links":{"self":[{"href":"https:\/\/www.amberscript.com\/es\/wp-json\/wp\/v2\/pages\/101841","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.amberscript.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.amberscript.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.amberscript.com\/es\/wp-json\/wp\/v2\/users\/70"}],"replies":[{"embeddable":true,"href":"https:\/\/www.amberscript.com\/es\/wp-json\/wp\/v2\/comments?post=101841"}],"version-history":[{"count":0,"href":"https:\/\/www.amberscript.com\/es\/wp-json\/wp\/v2\/pages\/101841\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.amberscript.com\/es\/wp-json\/wp\/v2\/pages\/52"}],"wp:attachment":[{"href":"https:\/\/www.amberscript.com\/es\/wp-json\/wp\/v2\/media?parent=101841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}