FAQ

AmberScipt is an AI-based transcription tool and service. Using our own state-of-the-art speech recognition, we provide you with editable scripts that can easily be searched and shared.

We believe that technology and AI are forces of good that improve the world. We try to contribute to that by building technology that helps the world to become more inclusive for the handicapped and more productive for everyone. As language scientists, we set out to create a better world.

Using our world-leading speech-to-text engines, we convert your audio/video file into an editable transcript. We then present it in an easy-to-use interface that glues the transcript to the audio timeline so that you can use our nifty interface to search, highlight and edit individual parts of the transcript. You can also use our human transcriber to do the improvements.

We use the best speech engines in the world. However, having reasonably high-quality audio to work with increases accuracy. In our blog you can read about how you can easily improve your audio quality tremendously.

With our direct service, we give you the output of our speech to text engines which you can improve yourself in our editor.

With our perfect service, we have our transcribers improve the output of our speech to text engines so you don’t have to.

Our clients include academics, journalists, professionals in the media, in law, in healthcare and in publishing.

You can upload a video, edit the texts to improve the subtitles, and then export the subtitles. This will save you tremendous time in creating subtitles.

The quality of the transcriptions is closely related to the quality of the audio. We offer a trial version so people can try out our tool for free first. If the quality of the transscription is not satisfactory, this may be because the audio quality is not high enough. In this case, improve the sound quality, as described in our blog. We are not responsible for the consequences of uploading bad audio and can not return any money for this.

We offer 3 different options:
1. A subscription: with this option you pay a low amount per hour and you get 5 hours of credit per month, after which you pay the same low amount per hour.
2. An hour: with this option you pay for each hour of audio you transcribe.
3. A minute: with this option you pay per minute. Your audio will be automatically transcribed at first and then it will be corrected by a professional transcriber to guarantee 100% correctness.

When you order a subscription, the money will be immediately deducted from your bank account after registration. Your hours of credit will also be credited to your account immediately. You can now start transcribing audio files. The same thing happens on the same day of the following month. The subscription has a minimum length of 2 months. You can cancel your subscription after 1 month.

Example:
You start a supscription on January 2nd, the money will be immediately deducted from your bank account and you will now be able to transcribe 5 hours of audio. On february 2nd the money will be deducted from your bank again and the hours will be added to your account. Unused hours in the month of January will be transferred to February. If you use more hours than with your subscription, the money for the extra hours will be deducted from your bank account the following month. This will happen at the same time the money for the subscription is debited. You pay the same price per hour for these extra hours as for the rest of your subscription

We offer 2 payment options which are not subscription based:

1. Payment per hour: we charge per hour of uploaded audio file. You upload your file and you can improve it manually yourself.
2. Payment per minute: we charge per minute of uploaded audio file. With payment per minute we will first automatically transcribe your file. After your file has been automatically transcribed your file will be checked and improved by our profesiional transcribers. With this option we guarantee 100% accurrate transcriptions.

Unfortunate to hear that you want to stop with AmberScript, we hope you have been satisfied with our services. If not, we’d love to hear how we can improve!
Below are the four steps you can follow to stop your subscription:
1. Log in to www.amberscript.com
2. Navigate to your account
3. Click on the tab: “Subscription”
4. Click on unsubscribe

If you cancel your subscription, no more money will be debited in the future. You can continue to use the hours that you have left. After you have canceled, you can still buy more hours at a discount for the rest of the month.

Yes, after you have canceled your subscription it is still possible to open your transcriptions in your account. However, your transcriptons can be automatically deleted after 6 months. We will inform you about this at least a week in advance, so that you have the time to save your transcripts yourself.

With AmberScript you pay per hour of uploaded audio. If you have not fully used an hour, the unused minutes will be moved to the next month.

AmberScript’s transcriptions are verbatim. This is the most comprehensive form of transcribing. Later you can edit your transcript to create an edited transcript. With our manual transcription service we can also create an edited transcription for you, both in verbatim and clean read. Verbatim is our default, please indicate if you need clean read. You can find an article about the difference between verbatim and clean read transcription in our blog section.

We greatly appreciate that you trust us with your audio files and we will do anything to preserve this trust. None of the audio files or transcripts will ever be sold or made accessible to AmberScript’s staff, third parties or companies. Only, if you want your transcription to be reviewed and improved by a human transcriber, the file will be read by that transcriber. The transcriber will never share this information with others. We can always sign a NDA (Non Disclosure Agreement) or DPA (Data Processing Agreement). If you have any questions about our privacy policy feel free to mail us at [email protected]

All data is kept for at least 6 months if you don’t delete it. After 6 months, we will inform you at least 1 week in advance if your data will be deleted (this includes your transcriptions). When your data or account is deleted, your data is deleted immediately. For more information about deleting your data, please contact [email protected]

If you want your account removed please contact [email protected] We will then remove your account.

When your account has been removed all of your data will instantly be removed from our servers. For more information about your privacy, see our privacy policy. For more information about deleting data, please contact [email protected]

No, when your account is deleted it is no longer possible to open the transcriptions from your account. This is becase all your data has been removed from our servers when your account has been deleted. You will not lose the transcripts you have saved somewhere yourself.

Yes, with our manual transcriptions it is possible to get 100% accurate transcriptions. Unfortunately automatic transcriptions will always have errors in interpunction and words. When you are unstatisfied with the result of an automatic transcription, it is possible to have your file improved by a professional transcriber. The money for the automatic transcription is refunded. Example: you had half an hour of audio transcribed by our software for amount X, but you are not happy with the result. Therefore you have the file manually checked and improved by a professional, for this manual transcription you pay amount Y. Amount X is refunded.

We support the following types files:

Audio: .mp3, .mp4, .aac, .m4a, .wma and .wav

AmberScript was developed by a team of skilled data-scientists who were often faced with the task to transcribe large audio files. Dissatisfied with current options for quickly transcribing audio to produce editable text that can easily be searched and shared, they decided to set up AmberScript

AmberScript uses state-of-the-art speech engines who transcribe your audio files as accurate and fast as possible into text.

Manual transcription is an extremely time-consuming process. We know, because we’ve been there! An alternative to doing manual transcripts yourself is outsourcing to third parties. This, however, is expensive as its all done by hand. AmberScript offers an alternative that’s way, way more efficient and thus cheaper!

Our state-of-the-art speech engine delivers results much faster than real time. So an hour-long audio file will take you only minutes to transcribe. Just upload your audio into our system and we will notify you as soon as the file is ready!

Currently, we support English (USA), English (UK), English (Australia), English (Canada), Arabic (Saudi Arabia), Bahasa Indonesia, Chinese Mandarin (simplified, China), Dutch, Finish, French (France), French (Canada), German, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Spanish (Spain), Spanish (Argentina), Spanish (Mexico), Swedish & Turkish

Yes, there is. Please contact [email protected] for the details!

Yes, we can train engines that can reach almost human accuracy levels. Contact Thomas at [email protected] for more information!

Yes, there are. Please contact [email protected] for more details.

Our developers are working hard on a smartphone application, and we hope to release the first version soon! Interested in being a beta tester? Sign up via [email protected]

We support numerous people that are deaf or hard of hearing.

Students use AmberScript to transcribe their lectures. Elderly people use AmberScript to transcribe messages from their voicemail.

In case you are deaf and you’d like to make use of AmberScript, get in contact with [email protected] and we’ll find a solution!

There are 2 ways you can unsubscribe from our newsletter:
• Click on the “unsubscribe” link at the bottom of a mail
• Send an email to [email protected]

There are multiple ways you can contact AmberScript:
1. Via our live-chat: www.amberscript.com
2. Via our email: [email protected]
3. By telephone: +31 20 244 0992