We are different with data
At Amberscript, your data is private and secure. As it should be.
Last Update: March 2026
Loved by over a million customers
Leading the market in secure transcription & subtitles
We prioritize your data security. Our platform is GDPR compliant, ISO 27001 & 9001 certified, and proudly holds the TPN badge for top-tier content security.
Answers to our FAQ
<p>Do data remain within the European Union?</p>
<p>Amberscript’s IT infrastructure is designed to ensure full compliance with the GDPR and the highest level of data protection. Your data will never be stored outside of Europe. We use third parties to transcribe your audio files and process your files. The personal data in these files is never shared with these third parties. Third parties do not store data or use data for training purposes. When processing the data, we act in accordance with our <a href="https://www.amberscript.com/en/terms-and-conditions/" target="_blank" rel="noopener">terms of use</a>. We do everything we can to ensure that your data is stored securely. By uploading the data, you agree to this.</p><p>Where is my data being stored?</p>
<p>Amberscript’s IT infrastructure is based on the Google Cloud Platform server infrastructure located in Frankfurt, Germany. All data processed by Amberscript is stored and processed on highly secure servers and regularly backed up on the same infrastructure.</p><p>How long are my files stored?</p>
<div>Your files will automatically be deleted 6 months after the date of upload. You will receive a reminder 4 and 2 weeks before deletion of your file(s). If you don’t want your file(s) to be deleted, please switch the toggle ‘data deletion’ off <b>in the Account tab</b>.</p> <p>Good to know:</p></div> <ul> <li><strong>Last upload before 28 February 2025:</strong> your files will be deleted, based on our deletion policy. Please reach out to <span draggable="true"><a href="mailto:[email protected]" target="_blank" rel="noopener noreferrer" aria-haspopup="menu">[email protected]</a></span> if you have any questions.</li> <li><strong>Last upload after 1 March 2025:</strong> Files will be deleted with prior notification</li> </ul><p>Do you provide NDA’s and DPA’s?</p>
<p>Yes, we do. To receive a pre-filled data protection agreement or non-disclosure agreement, please fill out the respective linked form(s).</p> <ul> <li><a href="https://forms.gle/ChP3udNZN8tEMWDD7">NDA form</a></li> <li><a href="https://forms.gle/T5a97ZD4pQXJBndu7">DPA form </a></li> </ul> <p>You will then receive an email with a pre-filled PDF document that you can sign.</p><p>How do you ensure that files are secure when they are shared with third parties (e.g., with transcribers)?</p>
<p>With our manual transcription services, data never leaves Amberscript’s servers when transferred internally for manual transcription or quality control. Only qualified transcribers assigned to the specific transcription job have access to the data. All transcribers are trained in the careful handling of sensitive data, and all transcribers have signed NDAs and DPAs. Data traffic to the database is encrypted using SSL (Secure Sockets Layer), and all communication between the front end and back end is encrypted using the latest version of TLS (Transport Layer Security).</p><p>Are you ISO 27001 certified, or do you have other ISO certifications?</p>
<p>Amberscript’s IT infrastructure is based on Google Cloud Platform data servers, which are certified to the highest standards (including ISO27001). Amberscript is also ISO9001 certified and has relevant processes in place to ensure quality management and data integrity. Our processes are consistently optimized for accuracy, customer satisfaction, and continuous improvement.</p>Interested in business solutions?
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